FAQ

How long does shipping take?

Orders are typically processed within 1–3 business days. Most orders are delivered within 5–12 business days after processing, depending on location and carrier conditions.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

If your tracking number does not update right away, allow 2–5 business days for the carrier to scan and update the package.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at morksupportteam@gmail.com.

We’ll do our best to help, but we can’t guarantee changes after an order has been processed or shipped.

What if my item arrives damaged or incorrect?

Contact us at morksupportteam@gmail.com with your order number and clear photos of the issue. We’ll review it and help with a replacement, refund, or another appropriate solution.

What is your return policy?

We accept return requests within 30 days of delivery. Items should be in the same condition they were received, with original packaging and accessories included when possible.

See our Refund Policy for full details.

When will I receive my refund?

Once your return is received and approved, refunds are issued to the original payment method. Please allow 5–10 business days for your bank or credit card company to process and post the refund.

Do you ship internationally?

International shipping availability may vary by location. International orders may be subject to customs fees, duties, taxes, or import charges, which are the customer’s responsibility.

How do I contact support?

Email us at morksupportteam@gmail.com with your order number and a short description of what you need help with.